1. What is Lifetime Membership? How is it different from ownership?

Lifetime Membership means, one will be a member with “ABC” till they are alive. After the demise of the member, the refundable deposit will be returned to the nominee mentioned as on the latest date. The member holds Lifetime Entitlement at their wish, without owning the property in their name.

2. Who can join “ABC” as a Member?

Any Indian Citizen, male or female, who has completed 25 years of age, who are accepted by the Management by fulfilling the terms and conditions for such membership.

3. We have AA aged above 25 years. Can we get accommodation for ourselves in separate domicile within “ABC”? So that we can interact with our child at regular intervals.

Yes. Parents / relatives / guardians of AA can also become a Member with in “ABC”. However, they will be considered as the Member of Nandhavanam Please read the FAQ for Membership with Nandhavanam.

4. Would there be any difference among Members with respect to their Social Status, Past Achievements etc?

Strictly No. There will be nil discrimination with respect to Religion, Caste, Race, Culture, Language, Color, Status, Social, Economical and Political heights. All are equal.

5. What are the restrictions for becoming a Member in “ABC”?

• Persons with any Type of Communicable Disease(s)
• Persons Ailing from any Type of Major and/or Complex/Venereal Disease(s)
• Any Person who was Either Punished by any Court of Law or Arrested or Imprisoned for any Fraud, Offenses or on Charges or Against Whom any Pending Complaints Laying with any Police Station, or Against Whom any Trial before Civil or Criminal Court or Any other Authority is pending anywhere either within or outside India
• Any Person who is Addicted to Smoking, Chewing of Pan, Drug, Alcohol, etc.
• Any other Ground(s) of Rejection as Decided by the Management on Case to Case Basis
• The Management Reserves the Right of Admission or Rejection of an Application.
• In Case if A Member, Concealed such Restrictions while Taking His/ Her Membership, the Management will have the Full Right to Terminate such Membership Immediately upon Knowing the Fact of Such Concealment.

6. Explain the process and procedure of becoming a Member of “ABC”?

• Visit the Authorized Representatives/ Corporate Office/ “ABC” and Understand the Procedures including the Terms and Conditions to Become as A Member of “ABC”
• Get to Know the Tentative Admission Time from “ABC”
• Submit the Application along with Background Verification Charges, if any.
• After the Successful Background Verification, Undergo Medical Screening From our Panel Doctors at Your Cost
• After the Successful Medical Screening, Make Payments to your Membership as Advised by the Management
• Execute the Contract of Membership, Nomination Form etc.
• The Management will confirm the date and from the date of joining the person will be within the Cares of “ABC” as a Member.

7. Can we take the membership in advance?

No. Since Autism is unique from person to person any membership with “ABC” can be subscribed only on present time with prior approval of Management.

8. Can we decide the joining date?

No. One should occupy the premises on the date agreed upon. This is needed to take control of AA for better management. Losing time might deteriorate the health / behavioural pattern of AA.

9. What will happen if the AA unable to join on the date given by you?

You may choose another date as agreed.

10. Who can be the Guarantor for the AA Member?

Parents / Guardians / Relatives / Sponsor etc who takes the responsibility in meeting the financial obligation relating to the AA shall be the Guarantor to the AA. The term Guarantor covers any person who takes care of the financial obligation of AA.

11. Who will represent the AA for documentation and decision making?

The Guarantor shall be the representative on behalf of the AA for documentation and decision making.  However in the absence of such Guarantor the Management will be the automatic Guardian for future decisions and any documentation process.

12. Can a membership be cancelled voluntarily?

Yes.

13. What if a Guarantor cancels the membership before the AA joining “ABC”? Will you return the refundable deposit and joining fee that was collected during admission?

A membership can be cancelled even before joining “ABC”. The lock-in period for the refundable deposit will end as per the terms of the membership agreement. In any case, the joining fee remains non-refundable.

14. A Guarantor first decides to cancel the membership before the AA joining “ABC” and intimates the Management. There after decides to join the AA in “ABC”. How will the lock–in period for the refundable deposit be considered?

The lock–in period for the refundable deposit in any case would be as per the membership agreement.

15. A Guarantor first decides to cancel the membership of AA after joining “ABC” and intimates the Management. There after the Guarantor decides to continue the membership of the AA with “ABC”. Can a Guarantor do so? How will the lock–in period for the refundable deposit be considered?

Yes. The Guarantor can do so for one time. However, if it is done for the second time then it will be considered as a new membership and the member lose all the existing benefits, facility provided exclusively to such membership. The Guarantor shall follow all the formalities, which are applicable to a new member, excluding background verification, medical check-up process. In case of any additional deposit payable by the member due to the fresh membership they shall pay the same along with difference in the joining fee. The lock–in period for the refundable deposit would be as per the new membership agreement.

16. Can there be sharing of Domicile among AA?

No. Considering the uniqueness of Autism there is no possibility for sharing a Domicile between AA.

17. What if a Guarantor of AA vacates “ABC” after a short span?

In case a Member becomes a non–member, either on their personal grounds or at the discretion of the Management within a period of 365 days from the date of occupancy, deemed Short Stay charges is applicable. For more details, contact “ABC” Corporate office. The deemed Short Stay Charges payable shall not be applicable if the vacancy arises due to the demise of a member.

18. What is Deemed Short Stay? When is it applicable? How do we calculate Deemed Short Stay Charges?

In case, when a Member becomes a non-member, either on their personal grounds or at the discretion of the Management within a period of 365 days from the date of occupancy, it is termed as Deemed Short Stay.

Deemed Short stay charges will be calculated based on the actual number of days the person stayed in “ABC” @ Daily Trial Stay Tariff or based on the balance period fixed monthly charges, whichever is less. (Please contact the “ABC” Corporate office for more details)

19. Is there Short Stay Facility available?

No. Considering the complexity in managing the AA no person can stay for short period. However there will be trial stay for a maximum period of 7 days to understand the AA in order to arrive the decision.

20. What are the events or situations in which “ABC” takes NIL Responsibility towards a Member?

• The personal belongings and valuables lost within or outside the premises of “ABC”
• Any accident or mis–happening both inside and outside the premises of “ABC”
• Health deterioration of a Member due to his/her age and ailment
• Any epidemic spreading locally and affecting human
• Losses or damages to Members due to the Act of God or Natural disaster
• Any loss or damage to Members arising due to his/her wilful activity
• Any technical failure in facilities and equipments provided at “ABC”
• Unintentional delay in services
• Things which are not within the control of the Management.

21. Can the AA stay and experience “ABC” as a Trial Stay Person?

Yes. Maximum 7 Days Minimum 3 Days.

22. Can a Member go out and come back to “ABC”?

No. The decisions are made only by the Management.

23. Can a member have own Attender/Staff Nurse?

No. “ABC” will provide attender service either dedicated or shared and in-house staff nurse will take care all the members.

24. Can a member have pet animals within “ABC”?

No. However if needed there will be dedicated place managed by “ABC” for the AA to spend time with pet animals as part of the occupational therapy.

25. Is there specially designed domicile for differently abled?

All the domiciles are designed and constructed considering the kind of people who will use the facility at “ABC”. Hence “ABC” is user friendly environment to the differently abled.  Room services would be done for such Members as short listed by the management.

26. How the interiors, electrical appliances will be fit inside the domicile?

Each AA will be monitored and understood during their trial stay period and a decision will be arrived with reference to the room interiors like furnishing, electrical appliances installation, height, moveable or fixed etc.

27. Explain the Process / Support extended by “ABC” – for changing the Bank Account, ID Proof, Address Proof etc.

• “ABC” will provide Address proof to Lifetime Members.
• A new bank account be opened, or their existing account be shifted to Kancheepuram Branch. This applies to their existing Pension Account also.
• Then the Aadhar can be changed / applied fresh, as the case may be.
• Then the Pan Card and Passport be updated.
• We provide support service for obtaining Life Certificate for pension holders.

28. Can a membership be transferred? 

No.

1. What are the different components of Cost towards Subscribing a Life Time Membership?.

Joining Fee and Refundable Deposit. For More Details Check the Cost  Page.

2. Explain the situations where the Refundable Deposit money collected on a Member is used?

• Unexpected emergencies arising on health and hospital related issues
• Delay in receiving the monthly expenses either from the Guarantor
• Recovering the damages made by the Member to the assets of “ABC”
• Meeting the last rites and related expenses.
• Caring the Member after the demise of Guarantor.
• Development of Infrastructure of “ABC”

3. How is Refundable Deposit fixed for a Member? Is it same for all?

The refundable deposit is same for all Members. However there may be additional deposit fixed for a Member as per the recommendations of the Panel Doctors and Appraisal Committee, considering the applicant’s present ailment, challenges, recurrence etc. The increased additional deposit is payable only at the time of joining and not after becoming as a Member.

The deposit is also fixed to meet out the unforeseen medical expenses considering the health status of a Member. The Panel Doctors and the Appraisal Committee MAY/will recommend an increased deposit considering the applicant’s present ailment and challenges in order to meet out expenditure during emergency.

4. Is there any Option for Paying Lower Refundable Deposit and with Higher Monthly Charges?

No.

5. Does the deposit vary depending on age?

No. But it is advisable to have extra deposit considering the health issues that may arise due to age factor.

6. What is lock–in period for the refundable deposit?

24 months.

7. Whether Lock–in period will be same for all age group Members?

Yes.

8. Can a Guarantor pay additional amount in their credit?

• Yes, To meet the emergency, considering the age and medical problems of the Member
• To meet monthly expenses if the usage is more
• To avoid monthly payment inconvenience
• To draw money for their personal use

9. Explain the refund policy of deposit and running account balance in a situation if a member demised within the lock in period.

Where the last rites were taken care by “ABC” – The actual expenditure towards the last rites will be deducted from the demised member’s account and the balance deposit will be paid at the end of the Lock – in Period. However if a member is having positive running account balance, the same will be returned immediately after deducting the expenditure towards his / her last rites and the deposit will be refunded at the expiry of Lock – In Period.

10. What if the Guarantor died after joining the AA at “ABC”?

The AA will continue to live in “ABC” till his/her life ends without further payment. The available funds at his/her account credit with “ABC” will be used irrespective of the fact whether the funds are sufficient or not. This will ensure the safe living life of AA with “ABC”. This will bring peace and satisfaction to the Guarantor.

11. How is the monthly expense statement of a Member communicated?

The Monthly Expenses Statement will be sent by email / Hard copy to the Guarantor.

12. How can a Sponsor make the monthly payments?

• The payments can be made through Online payment gateway either by NEFT or by RTGS, (or)
• By Cash at the corporate office or By Cash / Card at the “ABC” cash counter, (or)
• By Cheque / Demand Draft drawn in favour of “Concept Homes India Private Limited” payable at Chennai by mentioning the name and Membership number of the Member on the back side of the instrument.

13. How will be electricity usage charged?

Every domicile is provided with an electricity consumption meter and the Guarantor shall pay the charges according to the usage. However, the common electricity charges for the open areas and other infrastructures are not chargeable.

14. Do you give any discount for the absent period at “ABC”?

Yes. In case a Member is absent at “ABC” due to his/her family visit, hospitalisation or for any reason for a continuous period of 5 and above days, predetermined sum as decided by management for the year will be given as credit to member’s account.

15. Will there be any revision in the Maintenance Charges?

Yes, maintenance charges are revisable every April at a predetermined rate. The predetermined rate will be fixed once in 3 years. The management reserves the right to fix the rate.

1. 1. What are the types of accommodation available?

There is only one type of accommodation available to the AA and the membership is called as GOLD. For more details please visit cost page in the website.

2. What are the facilities, features and services available at “ABC” which are forming part of the monthly charges / charged extra?

Other than the basic facilities like Shelter and Food the following additions are available at “ABC”

Covered within the package

Medical Care (in house Doctors, Staff Nurse, General Attender and Bed)	Television with Basic DTH connection (With Upgradable Option Based on Individual’s Choice at an Extra Cost)
Domicile Service – Ailing Members	Web monitoring (activity details of the Members)
Online Payment Gateway	Safety Lockers with Management Custody.
CCTV Monitoring	Public Address System
Open and Closed Auditoriums	Open Lawn, Walking, Jogging court and Water Body
Convenient Store	Floor level walkways, Coffee Joints in every floor
In campus Conveyance	Library & Reading Hall
Tennis and Badminton Court	Yoga & Meditation
Swimming pool and Shower Area (Proposed)	Festival Celebrations and Exhibitions
Open and Closed Theatres	Common Drying area in each Block
Internet facility along with Browsing Center in Common Area	Common Electricity of “ABC”
Events and Entertainment arranged by “ABC”	Shuttle services from “ABC” to Kancheepuram
Charged extra
Coffee/Juice/Ice–cream shop/A-la-carte food	Electricity Charges of individual Accommodation
Professional Support – Property / Income Tax / Banking / Legal	Individual Insurance Policies Servicing
Stay for the Members relatives	Travel Desk Services
Personal Expenses of Any Kind and Nature	Domicile Service – Non-Ailing Members
Lab & Medical Expenses, Hospital Expenses, Specialty Doctors Charges including Ambulance Services	Performance of Last Rites

3. Explain the Floor Level Walkway facility?

Covered walkways connecting every block with the food court and lift area is provided to facilitate easy mobility. This will give comfort during rainy and summer seasons.

4. Do you have diet consultant?

Yes.

5. Is there a physical fitness center?

Apart from the indoor and outdoor games, walking and jogging tracks, there are open and closed areas for Yoga, Meditation & Exercises. Trained professionals will give training to the desired Members.

6. How would “ABC” manage the usage of common facilities? Ex. Like swimming pool facility.

Sufficient infrastructure will be provided for all the common facilities, considering the occupied strength. In case, if more Members are continuously using a single facility, the management will restrict the usage hours per month for each Member.

7. Do you provide Professional and Liaison support?

Members who are liable to meet out their statutory obligations like filing of Income Tax Returns, Pension Form Declaration with Bank, Defending cases etc. shall be provided with services as per the choice of the Member on cost basis.

8. Can a Member ask for In–house Internet service with web camera and Air conditioner Facility?

Yes. Chargeable Extra. Decision of “ABC” is final.

9. Is there any Bank inside “ABC”?

At present No. However all transaction based services are provided by “ABC”.

10. Do you have separate Non–Vegetarian kitchen and dining?

No. if doctors advise for some NV food the same may be outsourced on extra cost.

11. What is the food timing?

Morning Beverage	: 6.00am – 6.30am.
Breakfast	: 7.30am – 8.30am.
Forenoon Beverage	: 11.00am – 11.30am.
Lunch	: 12.30pm – 1.30pm.
Evening Beverage	: 4.00pm – 4.30pm.
Dinner	: 7.30pm –  8.30pm.

12. What are the types of travel arrangements available?

Travel desk will provide facilities like pick–up, drop, ticket booking etc. All the cost towards such facility will be charged to the Member’s account in advance.

13. What are the arrangements made at “ABC” to the visitors of a Member?

• Visitors can meet a Member at the visitors lounge.
• Paid accommodation within “ABC” on day basis is available for other visitors with prior confirmation from the Management.

14. What are the instructions to be followed by the visitor of a Member?

• Visitors are advised not to visit “ABC” during epidemic periods.
• Visitors are advised not to carry any eatables, medicines, and toiletries etc. which are otherwise available at “ABC”.
• Visitors ought to keep “ABC” neat and clean. Any loss or damage caused whether knowingly or otherwise will be charged with the respective Member’s account.
• Visitors shall not create any inconvenience in any manner to the others.
• Visitors should carry their identification card and abide by the rules and regulations of “ABC”

15. Do you have Power Back–up?

Yes. Generator with sufficient capacity to run all the essential facilities, light equipments in the domicile and common areas is available.

16. How is Drinking Water Supply managed?

Purified Drinking Water is provided in all the blocks. Members are provided with separate water bottles in their domicile.

17. Do you celebrate festivals?

Yes. Every festival will be celebrated in “ABC” with its specialty and uniqueness. A special menu would be served.

18. What kind of entertainments will be hosted by “ABC”?

Carnatic Music, Light Music, Drama, Dance, Movies, Speech, Videos, Documentaries, etc., hosted on a periodical basis. Capable and interested AA can enjoy such shows at free of cost.

19. How to safeguard personal belongings?

You can deposit your valuables / documents in the Management Custody.

20. How can a Member be contacted?

If there is possibility the AA will be provided with Intercom Facility to reach directly. Else the management will do the needful on stipulated time.

21. What are the arrangements made for making outgoing calls by a Member?

Members can make local and STD calls from their room itself with their intercom, if available, which will be chargeable on pulse basis.

22. Is there a Parlour?

In house parlour is available for Gents. For ladies they can avail this facility from Kancheepuram.

23. Do you have Cable Connection / DTH to watch television?

Yes. We provide DTH Satellite Television Service – Basic Package – to each Domicile with no extra charges. However a Member at their interest and choice may upgrade their package with extra cost as applicable.

24. Are there any shops within “ABC”?

“ABC” will cater the needs. All the necessary things like Attires, Toiletries, Provisions, Gift items, Fruits, Accessories, Foot Wares, Cosmetics, Snacks, Electronic Accessories, Laundry items etc. will be either supplied or procured on need basis. Necessary arrangements will be done to supply such items as soon as possible.

25. Do you have library?

Yes. There is a reading hall and a library with required volume of newspapers, magazines and various categories of books. Members can also carry books (which are allowed) to their room and shall return within the specified time to pass on the opportunity to others in case of demand. Members can also place their interest about a book and the same will be given to them in the order of request.

26. Do you have any facilities to engage AA?

Yes. Open Lawn, Water body, Indoor and Outdoor Games, Closed and Open Auditorium, Park, etc will certainly keep the member engaged and in good spirit.

27. Do you have housekeeping services?

Yes. It is forming part of Monthly charges including laundry charges.

1. How will be the outside Medical treatment and Hospitalisation done?

• Consultation with special doctors shall be arranged as advised by the panel doctors
• The health problems, treatment expenses, duration of hospitalisation, approximate cost of the treatment and other information etc. will be communicated to the Guarantor.
• Other developments will be periodically reported to the Guarantor about the outcome of the treatment / expenditure / additional requirements etc.
• The cost / budget may vary at the time of commencement of the treatment which may arise due to other health complications of the Member. The Management just pass the information as recommended / suggested by the Hospitals.
• The decision of hospitalisation is at the sole discretion of the Management which will be done without prior approval of the Guarantor during emergencies. 

2. How would be a Member affected by Communicable disease managed?

• Any Member identified with such issues either by the Panel Doctors or at outside hospitals, would be quarantined at hospitals and all the medical expenses towards its treatment shall be borne by the Guarantor.
• No prior approval is required from the Guarantor for such treatment. They shall park the expected cost of the treatment immediately after getting such intimation from the Management.
• If no amount could be paid he/she shall be given treatment to the extent of the fund available with his/her account.
• Guarantor are advised to periodically increase their cash balance considering their ailment and health problems etc. for their smooth care. 

3. What are the arrangements made to care Assisted Members?

All AA members are cared with support staff considering the peculiarity of the issue. One may look normal but at times they may tend to behave different which needs to be managed by the support staff. The charges towards the attender and support staff are already included in the monthly cost. Please refer the cost page in our website.

4. How a member will be taken care, in case the member becomes partially or fully immobile due to vision, health, dementia, Alzheimer etc?

Such member will be taken care suitably with staff nurse, Attender etc; along with specialist consultation, considering the situation.

5. How will be the Members with illness taken care?

They will be either attended in house or hospitalised outside as per the advice of the Panel Doctors.

6. What about ambulance services?

Exclusive 24–Hrs ambulance services are available as in house facility at “ABC”

7. Do you have Clinical Lab facility inside “ABC”?

Tie–up arrangements are made with clinical labs for doing certain tests inside the premises of “ABC”.

8. How is the Pharmacy (Medical Store) planned?

Tie–up arrangements with leading medical stores to supply the required medicines inhouse have been made.

9. How would be the Guarantor intimated in case of emergencies?

In all possible forms like voice call, email, SMS, What’s App to the Guarantor.

1. Payments

• Payment should be made on or before the due date.
• In case of Cheque or Draft payments, date of credit at our bank account will be considered as date of payment.
• Net amount credited to our bank account in Indian Rupees will only be credited to your account with “ABC”.
• Excess payment, if any, shall be kept in your account credit and will be adjusted in your next monthly statement 

2. How To Make Your Payments

• By Fund transfer through NEFT /RTGS from any of your bank account.
• By depositing Cheque or Draft to our Bank Account as provided in the Monthly Statement.
• By way of online bank transfer to our bank account as provided in the Monthly Statement.
• Direct Cash payment at “ABC” or at our “Registered office”.
• Direct Card payment at “ABC”. We accept Major Credit / Debit Cards. 

3. Invoicing

• All the supply of goods, equipment, and services which are done on your behalf and the terms as stipulated by the supplier or service provider will bind on the Member.
• The applicable government taxes will be levied on additional services, supply of goods etc.
• No refund of taxes shall be made in case of returning the materials purchased on your behalf once paid with government account.
• Any upward revision in the government levy on the Membership Charges, will get reflected in the following monthly statement. 

4. Do the Followings While Making Your Payments

Email us the payment details if done by online mode i.e.  RTGS / NEFT / Transfer.

If you send the cheque to our office, mention the membership number, name of the member and your phone number on the reverse side of the instrument. 

5. Statement Dispute Resolution

• Disputes on transactions debited to the monthly statement should be reported in writing within 30 days from the respective monthly statement date.
• Any communication beyond the above said 30 days may be considered for scrutiny only at the sole discretion of the Management.
• The decision of the Management will be the final and same dispute cannot be disputed in future statements.
• Reversal of any charges will get effected within 30 days from the date of intimation. 

6. Schedule of Charges

• Late payment* charges will be levied at Rs.500/- Per Month.
• Delay in payment attract 2% interest on the cumulative dues.
• Cheque / Payment Instrument bouncing charges – Rs.500/- per transaction plus amount charged by our bank. 

7. Communication to the Members by “ABC”

• All the monthly statement will be sent by email to the respective Guarantor.
• Members will be provided with physical copy of the monthly statement.
• Updating the communication address of Guarantor is mandatory, in case of changes.
• Returned emails will be considered as proper servicing of monthly statement to the Guarantor. 

8. Letter Communication by a Guarantor to “ABC”

• Send all your letters to our registered office as mentioned in the statement.
• Any other mode of mailing like courier etc shall be sent to our registered office as mentioned in this  Statement. 

9. Registered Office Address of the Company 

Concept Homes India Private Limited, Flat No.: G2 & G3, “Sai Keerthi”, Plot No.:5206, 10th Street, Ram Nagar North Extn, Madipakkam, Chennai, India – 600 091 

10. Postal Address of “ABC”

Autism Born Care, “Nandhavanam”, Keelperamanallur Village, Kancheepuram, Tamil Nadu, India – 631502. 

11. Television Entertainments 

• Members are provided with DTH Television connection with basic package as decided by the Management.
• Members can change their plan according to their need and incremental cost shall be charged to their monthly statement.
• All the supply and services shall be obtained only in the name of the Company.
• Any un-utilised account credit with any service provider at the time of a member vacating “ABC” shall be considered as Nil. 

12. Our Bank Account Details

As Mentioned in the Respective Monthly Statement 

13. Annual Maintenance Services & Replacements

• Member may opt for annual maintenance service for the appliances used by them.
• The authorised person will be allowed after verifying their bonafide.
• Personal equipment of a member shall be at the sole use and maintenance of the member and warranty / guarantee instrument shall be kept within their custody.
• Equipment fixed permanently at Members room like Air-conditioners etc. shall be bought by “ABC” as per the terms and understanding.
• Structural damages etc due to installation and removal shall be charged to the Members account.
• Every item provided at a Member’s room shall be replaced at the cost of the Member subject to guarantee / warrantee / AMC etc. 

14. Some DO’s And DON’Ts

• Cooperate with us in keeping your room, furniture, fixtures and equipment neat and clean.
• Don’t keep valuables in easily accessible place.
• You can deposit valuables or documents at the safe custody of “ABC”.
• Don’t delay your food and beverage timings.
• Don’t give any tips or provide financial benefits to employees of “ABC”.
• Don’t waste food and water in any form.
• Eat food considering your ailment, if any. Self control adds life span.
• Your complaints and suggestions to be shared only with the Management through a written representation.